Sub-processors
Trickest, Inc. provides the Trickest platform and uses the service providers below to process customer data on behalf of its customers. Trickest has a written data processing agreement with each sub-processor it contracts with directly. AI model providers reached through Vercel AI Gateway are described in the AI features section below. We give customers at least 30 days' notice before adding or replacing a sub-processor, and customers may object as set out in their data processing agreement.
Infrastructure and operations
| Sub-processor | Purpose | Data processed | Location |
|---|---|---|---|
| Trickest Hive d.o.o. (affiliate) | Engineering, operations, and support staff who access the platform remotely | Customer data needed for support and operations (stored in the EU) | Serbia |
| Amazon Web Services | Hosting, databases, file storage, sandboxes, and sandbox snapshots | All customer data | Germany (Frankfurt, eu-central-1) |
| Datadog | Operational logs and metrics | Metadata (tool names, timings, token counts, error codes), web search queries, fetched URLs | EU (datadoghq.eu) |
| Cloudflare | Bot protection on sign-up | IP address, browser signals | Global network |
| Customer.io | Account and product emails | Name, email address, account events | EU region |
| Segment (Twilio) | Product analytics | User identifiers, product usage events | United States |
| Mixpanel | Product analytics (receives events from Segment) | User identifiers, product usage events | EU |
| HubSpot | Customer relationship management | Business contact details | EU |
| Product analytics (Google Analytics via Google Tag Manager) and sign-in with Google | Usage events, device and browser data, IP address; name and email for Google sign-in | United States |
AI features
Trickest's AI requests go through Vercel AI Gateway, our sub-processor for AI features. Vercel forwards each request to one of the model providers listed below, which processes it under that provider's own terms. Trickest requests zero data retention and no training on every platform-billed request. Exceptions (web search, dictation, and content flagged by a provider's safety systems) are described on our AI Policy.
| Sub-processor | Purpose | Data processed | Location |
|---|---|---|---|
| Vercel | AI Gateway: routes requests to model hosts; does not store prompts or outputs | AI requests in transit | United States (global edge network) |
| Perplexity (through Vercel AI Gateway) | Web search | Search queries | United States |
Model providers Vercel may forward requests to, limited by Trickest's allowlist: Anthropic, Amazon Web Services (Bedrock), Google (Vertex AI), OpenAI, Microsoft Azure, Baseten, and DeepInfra. They process requests in the EU or the United States.
Services you connect
Your own Slack workspace, Telegram, MCP clients, and AI providers you use with your own key (Anthropic, OpenAI, or Google) are services you choose to connect. They process data under your own agreement with them and are not Trickest sub-processors.
Changes
Last updated 28 September 2026. To receive notice of changes, email privacy@trickest.com.